We will provide you a notice that you can stick on your front door requesting a delivery guy to come back on a different time window.
You should sign on a confirmation as it is just a proof that you have received a package.
We advise that you request the customer to share their tracking number and match that tracking number with the tracking number on their package. Retailers always provide a tracking number via email.
Yes, as the owner you can add as many staff members as you would like through the Local Postal portal. They just have to download our partners/merchant app from Apple App or Google Play Store.
Absolutely, while adding your staff in your portal, you can choose to give your staff 'admin rights'. It is to be noted that, staff with admin rights can offer promotions / discounts and make changes to your business operational hours on your behalf.
According to our policy we do not accept any package over 80 linear inches. However, anything over 80 linear inches that you CAN accept YOU SHOULD accept. Please note that 80 linear inches is more indicative number. For oversized packages you will be paid $ 2 per oversized package. Technically, anything over 80 linear inches that you cannot accept due to size constraints, please do not accept package from the courier company.
We will transfer your cumulative share into the bank account on file by the 10th of every month for your previous month's service. Please note, our payment system is still manual therefore there may be some variance in the actual payment date.
No, customers credit card will be charged automatically by our system when you complete the job on your app. Whatever the customer buys from your business will be charged as normal by you.
Use a measuring tape or just give yourself a general idea of different package sizes. Please note, a linear inch is length x breadth x width.
We suggest that you mark yourself as 'inactive' in your Local Postal portal. Please note, only staff with admin rights can mark your business as 'inactive'.
Yes, you can offer exclusive discounts to Local Postal customers only. This will also help keep these customers coming back.
No. The decision to return a package is not up to you. We do suggest that you take a picture of the package as proof that it arrived damaged from the courier company. The customer will sort this issue out with the respective companies after collection of package..
In some cases, one order arrives in multiple packages, in that case our app allows you to add more than one package under each requests. Please note, since our pricing is based on a per package model, it is important to add all packages associated with that request. Failure to do so will impact your monetary share.
Our partner app allows your to mark each package as 'oversized', when relevant.
In this case you will mark only one package as oversized. As mentioned earlier, our app allows you to mark each package individually as oversized.
For every package up to 50 linear inches we pay $0.75.
For packages between 50 and 80 linear inches, we pay and $2.00.
You should act depending on which scenario you are in:
Scenario # 1: Package exists in your expected package list:
It's possible that your staff did not mark it as 'arrived', so now you just go ahead and mark it as arrived which will send a code to the customer on his or her app. The customer will also receive this code via email. You can now scan code and hand over the package.
Scenario # 2: Package has not been delivered yet and customer arrived early in excitement?
Ask the customer to show you the delivery notification from the courier as that will help them realize that the package has not yet been delivered. Additionally, you can explain the process to the customer as to how they will receive an email from Local Postal when their package arrives.
Scenario # 3: Customer forgets to create a request on the Local Postal system and your staff also accepted the delivery from the courier. It's also possible that customer gave your business address as his delivery address to a retailer without creating a request. In this situation ask the customer to create a request using their Local Postal customer app, which will take a few seconds, once this is done, that request will show in your expected packages list, and you can follow our established process from there on.
No. Never handover a package without scanning the code.
Just ensure customer packages are stored in a safe and dry place. We are not concerned with the exact location of package storage at your location, we trust your judgement.
No. Local Postal LLC or you, are not responsible for what is inside the package. You are only responsible for the safety of packages once they arrive at your location. For example, ensuring that packages are not stolen from your location or your staff is not mishandling customer packages.
Different process will work for different businesses, we let you decide on the best process for your business. Our goal is customer satisfaction, and the most effective process would be the one that works for you and ensures customer satisfaction
Yes. All you have to do is email us on firstname.lastname@example.org requesting us to cancel your membership. Before cancelling your account, our team will ensure that you don't have any expected packages and arrived packages in your queue. Please note, your account can only be canceled If there are no packages in your expected or undelivered queue. After cancelling your account, Local Postal LLC will transfer the money owed to you into your bank account within 14 days of an actual cancellation. In the even your business owes us any money, we will send you an invoice for the amount owed by you to Local Postal LLC for you to settle within 14 days from the date of receipt of such notice.
Please feel free to contact us on email@example.com for any feedback, complaint or query. We really appreciate your feedback or your complaint. Always mention your phone number in your email if your query is of urgent nature